Privacy Policy — 9kbd

9kbd collects personal information from you in several ways: directly when you register an account or contact our support team, automatically when you use the platform, and occasionally from third-party sources such as payment providers and identity verification services. The categories of data we collect are set out below.

1.1 Registration and Account Data

When you create a 9kbd account, we collect the following information:

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you meet the 18+ age requirement)
• Residential address, including city and postal code
• Email address and mobile phone number
• Username and encrypted password
• Preferred currency (BDT or INR)

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and prevent fraud, we may request the following documents at account registration or before processing withdrawal requests above specified thresholds:

• A copy of your National Identity Card (NID), passport, or other government-issued photo identification
• A recent utility bill, bank statement, or other document confirming your residential address (dated within the last 90 days)
• Proof of the payment method used, such as a screenshot of your bKash or Nagad wallet showing your registered number

1.3 Financial Transaction Data

When you make deposits or withdrawal requests on 9kbd, we record the following:

• Payment method type (e.g., bKash, Nagad, Rocket, Upay, bank transfer, Visa/Mastercard)
• Transaction reference numbers and timestamps
• Deposit and withdrawal amounts in BDT or INR
• Account numbers or wallet identifiers associated with your payment method (masked where technically feasible)

9kbd does not store full card numbers or CVV codes. Payment card data is processed exclusively through PCI-DSS-compliant payment gateways.

1.4 Usage and Technical Data

When you access 9kbd, our servers and analytics tools automatically collect:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation path through the site
• Games played, bet amounts, and session duration
• Referral URL (the page or link that directed you to 9kbd)
• Error logs and crash reports generated during your session

1.5 Communications Data

When you contact our support team by email, live chat, or any other channel, we retain a record of the correspondence including the content of messages, attachments submitted, and the date and time of contact. This data is used to resolve your query, improve our support quality, and maintain an audit trail of account-related decisions.

9kbd uses the personal data we collect for the following specific purposes. We process your data only where we have a legitimate reason to do so — either because it is necessary to perform our contractual obligations to you, because we have a legal obligation to process it, or because we have a legitimate business interest that does not override your privacy rights.

2.1 Account Management and Platform Operation

Your registration data is used to create and maintain your 9kbd account, verify your identity and age, process deposits and withdrawals, deliver game results and betting outcomes, and communicate transactional information such as deposit confirmations, withdrawal notifications, and account security alerts.

2.2 Fraud Prevention and Security

9kbd uses technical data — including IP address, device fingerprint, and behavioural patterns — to detect and prevent fraudulent activity, money laundering, and prohibited conduct as defined in our Terms and Conditions. Automated risk-scoring systems may flag accounts for manual review where unusual patterns are detected. This processing is necessary for the protection of both 9kbd and legitimate players on the platform.

2.3 Responsible Gaming Compliance

We monitor player activity to identify patterns that may indicate problem gambling behaviour, such as rapid loss escalation, extended uninterrupted sessions, or repeated failed attempts to self-exclude. This monitoring is carried out in the interest of player welfare and is consistent with our obligations under our Responsible Gaming Policy.

2.4 Legal and Regulatory Compliance

Certain data processing is mandatory to comply with applicable laws, including anti-money laundering (AML) regulations, financial reporting requirements, and responses to lawful requests from competent authorities. 9kbd will retain and disclose personal data to the extent required by law, even where you have requested deletion.

2.5 Marketing and Promotional Communications

With your consent, 9kbd may send you promotional emails, SMS messages, and in-platform notifications about bonuses, seasonal promotions (such as BPL cricket season offers or Eid special promotions), new game releases, and VIP programme updates. You may withdraw your marketing consent at any time without affecting your ability to use the platform.

2.6 Platform Improvement and Analytics

Aggregated and anonymised usage data helps 9kbd understand how players navigate the platform, which games are most popular, and where technical performance can be improved. This data is analysed at a population level and is not used to make automated individual decisions about your account.

9kbd does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances. We may, however, share your data with the following categories of recipients where necessary to operate the platform or to comply with legal obligations.

3.1 Payment Service Providers

To process your deposits and withdrawals, 9kbd shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing gateways. These providers receive only the minimum data required to complete the specific transaction and are contractually prohibited from using your data for any other purpose.

3.2 Game Providers

Games hosted on 9kbd are supplied by third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Microgaming, NetEnt, and Ezugi. To facilitate game sessions, a session token and your account identifier may be transmitted to the relevant provider's game server. Game providers do not receive your name, address, payment data, or other identifiable personal information beyond what is technically necessary to launch a game session.

3.3 Identity Verification Services

To fulfil our KYC obligations, 9kbd may use third-party identity verification services to validate the authenticity of documents submitted by players. These services process your identity documents under strict data processing agreements and are not permitted to retain your documents beyond the period required for verification.

3.4 Fraud Prevention and Analytics Providers

9kbd works with fraud detection, cybersecurity, and analytics partners who help us monitor the platform for suspicious activity, maintain system security, and analyse platform performance. These partners access pseudonymised or aggregated data and are bound by confidentiality obligations.

3.5 Legal and Regulatory Authorities

9kbd will disclose personal data to law enforcement agencies, financial intelligence units, or other competent regulatory authorities when legally compelled to do so, or when disclosure is necessary to prevent or detect a serious crime. We will notify you of such disclosures to the extent permitted by applicable law.

9kbd uses cookies and similar technologies — including local storage, session storage, and pixel tags — to operate the platform efficiently, remember your preferences, and gather analytics data. This section explains each category of cookie we use.

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They include session authentication tokens that keep you logged in during your visit, security cookies that protect against cross-site request forgery (CSRF), and cookies that remember your preferred currency setting. You cannot opt out of strictly necessary cookies without disabling the platform entirely.

4.2 Performance and Analytics Cookies

These cookies collect anonymised information about how visitors use 9kbd — which pages are visited most often, how long users spend on each section, and what error messages are encountered. This data helps us improve the platform experience. Analytics cookies do not collect personal information that identifies you as an individual.

4.3 Functional Cookies

Functional cookies allow 9kbd to remember choices you have made, such as your preferred game lobby view, notification preferences, and whether you have acknowledged certain notices on the site. These cookies improve your experience but are not strictly necessary for the platform to operate.

4.4 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies through the browser's privacy settings menu. Please note that blocking certain categories of cookies may affect your ability to use some features of the 9kbd platform. Deleting all cookies will log you out of your current session and reset your platform preferences.

9kbd applies a layered approach to data security, combining technical controls, organisational policies, and staff training to protect your personal information against unauthorised access, accidental loss, and unlawful destruction.

5.1 Technical Security Measures

• TLS/SSL encryption is enforced on all pages of the 9kbd platform. Data transmitted between your device and our servers cannot be read in transit by third parties.
• Password hashing: Account passwords are stored as salted cryptographic hashes. 9kbd staff cannot view your password in plain text under any circumstances.
• Firewalls and intrusion detection: Our infrastructure is protected by enterprise-grade firewalls and intrusion detection systems that monitor for and block malicious traffic patterns in real time.
• Access controls: Access to personal data is restricted to 9kbd personnel who have a legitimate operational need. All staff access to player data is logged and subject to periodic audit.
• PCI-DSS compliance: Payment card data is processed exclusively through PCI-DSS-compliant gateways. 9kbd does not store raw card numbers or CVV codes on its own servers.

5.2 Organisational Security Measures

All 9kbd employees and contractors who handle personal data are required to undergo data protection training and to sign confidentiality agreements. Our data protection policies are reviewed at least annually and updated in response to changes in the threat landscape or applicable regulations.

5.3 Data Breach Response

In the event of a confirmed personal data breach that poses a risk to your rights and interests, 9kbd will notify affected users by email within 72 hours of becoming aware of the breach, to the extent this is technically practicable. Notification will describe the nature of the breach, the categories of data affected, and the steps 9kbd is taking to mitigate the impact.

9kbd retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by law. The following retention periods apply to the main categories of personal data we hold.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised aggregate data — such as aggregate betting statistics used for platform analytics — may be retained indefinitely as it no longer constitutes personal data.

As a user of the 9kbd platform, you hold several rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, contact our support team at [email protected] with your account username and a clear description of your request. We will respond within 30 days of receiving a valid request.

7.1 Right of Access

You have the right to request a copy of the personal data 9kbd holds about you. Upon receipt of a verified access request, we will provide you with a summary of the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared.

7.2 Right to Rectification

If any personal data held by 9kbd is inaccurate or incomplete, you have the right to request that it be corrected. Account holders may update certain personal details (such as email address or phone number) directly through account settings. For changes to core identity data (name, date of birth), you will need to contact our support team and provide supporting documentation.

7.3 Right to Erasure

You may request that 9kbd delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing and there is no overriding legitimate interest. Please note that 9kbd is not always able to fulfil erasure requests in full — for example, where retention is required by law or for legitimate fraud prevention purposes. We will inform you of any limitations on erasure at the time of your request.

7.4 Right to Restrict Processing

You have the right to request that 9kbd restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing and a decision on that objection is pending. During a restriction period, 9kbd may store your data but will not actively process it beyond what is strictly necessary.

7.5 Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes at any time. Following a valid objection, 9kbd will cease all marketing communications to you within five business days. This right can be exercised by clicking the unsubscribe link in any marketing email, replying STOP to any SMS, or contacting [email protected] directly.

7.6 Right to Data Portability

Where 9kbd processes your personal data on the basis of your consent or to perform a contract with you, and where the processing is carried out by automated means, you have the right to request a copy of your data in a commonly used, machine-readable format (such as CSV or JSON) so that it can be transferred to another service provider.

9kbd is committed to keeping this Privacy Policy accurate and up to date. We review the policy at least annually and update it whenever there are material changes to our data processing practices, applicable legal requirements, or the services we offer.

8.1 Notification of Changes

When we make material changes to this Privacy Policy, we will notify registered players by email to the address on file at least 14 days before the changes take effect. The updated policy will also be published on this page with a revised effective date. We encourage you to review this page periodically to remain informed of how 9kbd handles your personal data. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy.

8.2 Privacy Enquiries and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 9kbd has handled your personal information, please contact our privacy team at: [email protected]. We aim to acknowledge all privacy-related enquiries within two business days and to resolve them within 30 calendar days.

8.3 Minor Users

9kbd is an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on 9kbd, please contact us immediately at [email protected] so that the account can be closed and any data deleted in accordance with our underage access policy.